Operations are all the processes that run your business. From on-boarding new clients to ordering gym supplies. Everything should have an operational procedure so it is always consistent. This will also allow you to teach these processes to other employees. Many gym owners fail to outline their business processes and wind up trying to do everything themselves. This might work for a short period of time, but not if you intend to scale your business to another level. Believe me, having to deal with every little thing that comes up on your business will be a GIANT waste of time!